Welcome to Alumo.lk (“Alumo”, “we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information shared with us through our website and digital platforms.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, request quotations, purchase products or services, or make payments through our payment partners.

1. Information We Collect

We may collect the following information from customers and website visitors:

• Full name
• Company or business name
• Billing and delivery addresses
• Email address
• Telephone number
• Payment and transaction details
• Product or service inquiries
• Website usage data and analytics
• IP address and browser/device information

We only collect information necessary for business operations, customer communication, service delivery, and payment processing.

2. How We Use Your Information

Your information may be used for:

• Processing customer inquiries and orders
• Providing quotations and consultations
• Delivering products and services
• Processing online payments securely
• Sending invoices, receipts, and order confirmations
• Customer support and after-sales communication
• Improving website functionality and customer experience
• Preventing fraud, misuse, or unauthorized transactions
• Compliance with legal and regulatory obligations

3. Payment Security

Online payments on Alumo.lk are processed through secure third-party payment providers and associated banking partners. Sensitive payment information such as card numbers is not stored on our servers.

All payment transactions are encrypted and processed through secure payment gateways following applicable banking and payment security standards.

4. Sharing of Information

We do not sell, rent, or trade customer information to third parties.

Information may only be shared with:

• Payment gateway providers and financial institutions
• Courier and delivery partners
• Service providers assisting business operations
• Government or legal authorities where required by law

All such parties are expected to maintain appropriate confidentiality and data protection standards.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience, analyze website traffic, and understand visitor behavior.

Cookies may help:

• Remember website preferences
• Improve website performance
• Analyze traffic and usage patterns

Users may disable cookies through browser settings if preferred.

6. Data Retention

We retain customer and transaction information only for as long as necessary for operational, accounting, legal, and security purposes.

7. Customer Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request removal of information where legally applicable

Requests can be made through our official contact channels.

8. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of such external platforms.

9. Policy Updates

This Privacy Policy may be updated periodically without prior notice. Updated versions will be published on this page with the revised effective date.

10. Contact Information

For privacy-related inquiries, please contact:

AluMO Aluminum Pvt Ltd
51/25, Kottawa Road, Rukmalgama, Pannipitiya, Sri Lanka.
+94 11 484 6488
info@alumo.lk
www.alumo.lk