Payment, Return and Refund Policy

We as Alumo, customer satisfaction and transparent business practices are important to us. This policy outlines payment processing, cancellations, returns, and refund procedures related to products and services obtained through Alumo.lk.

1. Payment Processing

Payments made through the website are securely processed through authorized third-party payment gateway providers including PayHere and associated financial institutions.

Accepted payment methods may include:

  • Credit cards
  • Debit cards
  • Digital wallets
  • Online banking methods supported by the payment gateway

Payments are subject to verification and approval by the payment provider and issuing bank.

2. Orders and Service Requests

Certain products or services available through Alumo may:

  • Require custom quotations
  • Be project-based
  • Involve consultations
  • Require stock confirmation
  • Require scheduling or installation arrangements

As a result, some payments may represent advance payments, reservation fees, consultation fees, or partial project payments depending on the service arrangement.

3. Returns Eligibility

Returns may be accepted under the following conditions:

  • Product delivered is damaged or defective
  • Wrong product delivered
  • Product significantly differs from agreed specifications

Return requests must be submitted within 7 days of receiving the product unless otherwise agreed.

Returned products must:

  • Be unused where applicable
  • Be in original condition
  • Include original packaging and documentation where possible

Custom-made, special-order, personalized, or installation-based products may not

be eligible for return unless due to manufacturing defects or proven service issues.

4. Refund Policy

Refunds may be approved under circumstances such as:

  • Duplicate payments
  • Cancelled orders prior to processing
  • Unavailable products or services
  • Approved return requests
  • Failed service delivery attributable to Alumo

Refunds will not be granted for:

  • Change of mind after confirmed processing
  • Customer-side errors during ordering
  • Delays caused by third-party logistics or force majeure events
  • Services already completed or partially delivered

5. Refund Processing Time

Approved refunds will generally be processed within 7 to 14 business days depending on the payment provider and banking systems.

Refunds will be credited back to the original payment method used during the transaction.

6. Cancellation Requests

Cancellation requests should be communicated as early as possible before processing, delivery, production, or scheduling begins.

Orders already processed, shipped, customized, or scheduled may not be eligible for cancellation.

7. Chargebacks and Payment Disputes

Customers are encouraged to contact Alumo directly before initiating payment disputes or chargebacks through banks or card issuers.

Fraudulent disputes or abuse of payment systems may result in service restrictions and further investigation.

8. Contact Information

For return, refund, or payment-related inquiries:

AluMO Aluminum Pvt Ltd
51/25, Kottawa Road, Rukmalgama, Pannipitiya, Sri Lanka.
+94 11 484 6488
info@alumo.lk
www.alumo.lk